Shipping & Returns


Our cosmetics  are normally dispatched within 24hours- 48hours after ordering. We aim to get cosmetics to customers on a standard delivery within 5 working days.


All hair orders are custom made, so for this reason hair orders are not shipped out straightaway. For natural coloured wefts please allow 3 working days for dispatch. For ombre or coloured hair please allow up to 5 working working days for dispatch. For wigs, please allow up to 7-10 working days for dispatch.



Currently, delivery is available internationally via DHL, Fedex, TNT and  UPS within 2-4 working days.


Delivery for U.S. has two delivery options Standard UK tracked Mail estimated within 5-7 working days.Or customers can choose the international delivery option, Via DHL, Fedex,or TNT, which is normally between 2-4 working days.


EU delivery is normally 3-5 working days.Items are tracked Via UK post.


Delivery for the UK is between 1-4 working days.Items are normally sent First class signed for delivery. Please make sure someone is home to receive your order. Contact us with any special requests at



We only offer refunds on hair that are in an unused state and returned in its original packaging. For health and safety reasons we do not offer refunds on cosmetics.